Policy

Policies & Procedures



1. Booking and Payment

A non-refundable booking fee of 50% is required to secure your appointment. This will be deducted

from the total cost of your session. Full payment is required at the time of the appointment. Accepted

payments include cash, bank transfer, or card payment.

2. Cancellations

• Cancellations with more than 48 hours' notice: No charge.

• Cancellations between 24 and 48 hours before the appointment: Loss of the booking fee.

• Cancellations within 24 hours or no-shows: charged 50% of the total appointment cost.

3. Rescheduling

• Rescheduling with more than 48 hours' notice: No penalty.

• Rescheduling between 24 and 48 hours before the appointment: Requires new booking fee.

• Rescheduling within 24 hours: Treated as a cancellation, charged 50% of the appointment cost.

4. Late Arrivals

• Up to 15 minutes late: Session may be shortened, but the full session fee will still apply.

• More than 15 minutes late: Appointment may be cancelled and charged as a no-show.

5. Health and Safety

Please inform us of any medical conditions, injuries, or allergies before your session. We reserve the

right to refuse treatment if a massage is deemed unsafe for health reasons.

6. Code of Conduct

This is a professional holistic massage service. Any inappropriate behaviour will result in immediate

termination of the session without a refund, and further action may be taken.

7. Refunds

Booking fees are non-refundable. No refunds will be given for missed or incomplete sessions. Refunds

may be considered under exceptional circumstances at the discretion of the company.

8. Gift Vouchers

Gift vouchers are valid for six months from the date of purchase. They are non-refundable and cannot

be exchanged for cash. Appointments booked with gift vouchers are subject to the same cancellation

policies as regular bookings.

9. Privacy Policy

All personal information shared with us will be kept confidential and used solely for booking and

treatment purposes.

By booking an appointment, you agree to adhere to these policies. Thank you for your understanding and cooperation.